HighlightsIn an attempt to revitalize travel-related industries, the European Union is relaxing travel restrictions, and travellers and business owners make plans for the summer travel season.However, hotels still face uncertainty brought by the pandemic as the tourism industry is not completely in the clear, and...

HighlightsHotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction.Hotel technology is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience. The Digital Concierge is the contactless, guest-centric...

HighlightsMany hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue.Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every month,...

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with VouchHotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen.Formerly known as...

Service: More Important Now Than Ever BeforeAt the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as a...