Automate Requests and Stay Efficient

Skip the call centre and provide your guests a platform to place room requests through their mobile phones from their rooms. Most importantly, the housekeeping team can be more efficient with a real-time communication channel, and requests will be fulfilled promptly as housekeepers move about the property.

Automate Requests and Stay Efficient

Skip the call centre and provide your guests a platform to place room requests through their mobile phones from their rooms. Most importantly, the housekeeping team can be more efficient with a real-time communication channel, and requests will be fulfilled promptly as housekeepers move about the property.

How it Works

1. Access Platform to 
Request for Amenities

Guest enters platform to select amenities that they would like to request for.

2. Enter Details

Guest enters their details and/or preferences.

3. Confirmation

Guest receives confirmation that their request has been sent to the hotel staff.

4. Staff Receives Notification

Hotel staff receives notification of this request through the Guest Experience Platform Task Manager or housekeeping PMS (if integrated).

How It Works

1. Access Platform to 
Request for Amenities

Guest enters platform to select amenities that they would like to request for.

2. Enter Details

Guest enters their details and/or preferences.

3. Confirmation

Guest receives confirmation that their request has been sent to the hotel staff.

4. Staff Receives Notification

Hotel staff receives notification of this request through the Guest Experience Platform Task Manager or housekeeping PMS (if integrated).

Benefits

Facilities booking system

Operational Efficiency

Reduced manpower dependency on the call centre, especially during peak periods.

Error-Free Requests

Reduce erroneous requests over the phone and allow guests the independence of self-service.
mobile check in hotel singapore

Reduced Dropped Calls

Receive less low-impact calls and reduce chance of dropped calls.
contactless check in hotel singapore

Improved Experience

Get items delivered to guests quicker when housekeepers are kept informed on incoming requests.

Benefits

Facilities booking system

Operational Efficiency

Reduced manpower dependency on the call centre, especially during peak periods.

Error-Free Requests

Reduce erroneous requests over the phone and allow guests the independence of self-service.
mobile check in hotel singapore

Reduced Dropped Calls

Receive less low-impact calls and reduce chance of dropped calls.
contactless check in hotel singapore

Improved Experience

Get items delivered to guests quicker when housekeepers are kept informed on incoming requests.

Task Automation Workflow

Digital Initiation
Guest has a housekeeping request. The request is integrated into the Vouch Task Manager.
Automated Assignment
Task Manager efficiently converts the request into a task and sends it to the Housekeeping team to execute.
Staff Empowerment
The task is automatically distributed to all housekeeping associates via mobile devices. Each member is empowered to initiate task pickups and take responsibility for their completion.
Clear Overview
Supervisor filters data on the dashboard to display her department’s ongoing orders and their respective statuses for real-time monitoring.
Data-Driven Approach
Vouch data dashboard analyses department efficiency and furnishes valuable insights for informed decision-making, enhancing overall operational effectiveness.

Task Automation Workflow

Digital Initiation
Guest has a housekeeping request. The request is integrated into the Vouch Task Manager.
Automated Assignment
Task Manager efficiently converts the request into a task and sends it to the Housekeeping team to execute.
Staff Empowerment
The task is automatically distributed to all housekeeping associates via mobile devices. Each member is empowered to initiate task pickups and take responsibility for their completion.
Clear Overview
Supervisor filters data on the dashboard to display her department’s ongoing orders and their respective statuses for real-time monitoring.
Data-Driven Approach
Vouch data dashboard analyses department efficiency and furnishes valuable insights for informed decision-making, enhancing overall operational effectiveness.

Integration Partners

Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.
Housekeeping Integration Hotel Technology
Housekeeping Integration Hotel Technology

Integration Partners

Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.

Delight your guests and streamline productivity while ensuring service excellence

Delight your guests and streamline productivity while ensuring service excellence