Resources

Highlights In an attempt to revitalize travel-related industries, the European Union is relaxing travel restrictions, and travellers and business owners make plans

Highlights Hotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction.

The Price Tag of Tech

Highlights Many hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with Vouch Hotels under the Pan Pacific Group are taking gigantic steps towards

Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most

The Check-in Crisis

Highlights With a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in,