Vouch's App-less Hotel Digital Concierge

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Freedom to do the things that matter

Automate routine operational tasks with Vouch’s Digital Concierge to focus on guest interactions that impress.

Manage your facilities

Prevent crowding and manage facility usage with Vouch’s self-service booking system.

Get more work done in less time

Read about how we’ve changed the operations landscape for hotels on board the Vouch revolution!

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Our Clients:

Digital Concierge

Improve Productivity, Increase Revenue and Guest Satisfaction.
Learn how you can achieve these and more by integrating your operations with the Vouch Digital Concierge.

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Compendium and FAQs

With the Vouch Digital Concierge, guests will never be left in the dark again! Accessible 24/7, the Vouch Digital Concierge instantly and automatically responds to common guest queries – without them needing to visit the concierge counter or ring up the call centre.

Housekeeping Requests

Allow your guests to request amenities and housekeeping items straight from their mobile phones while improving guest service standards. With Vouch Digital Concierge, missed housekeeping calls are a thing of the past.

Facilities Booking

Maintain stipulated occupancy limits hassle-free by automating facilities-usage management and allowing guests to pre-book their timeslots for amenities such as gyms and swimming pools.

Room Service

Generate additional revenue and increase RevPAR by promoting room service offerings through the Vouch Digital Concierge. Our digital menus allow in-room guests to bypass the call centre, and send error-free orders directly to the kitchen.

Client Testimonials

Andaz Singapore

Nicole Loh, Marketing Communications Manager

“Vouch has been an amazing partner throughout our journey in reopening the business, after a short hiatus. The team has been quick in taking action in this new normal, and have worked hand-in-hand with our team to launch great new functionalities that not only help us to serve our customers better, but also brought Andaz Singapore into the future of hospitality.

Frasers Hospitality Pte Ltd

Foo Tun Tshen, Assistant Vice President, Operations

“Vouch is the preferred digital solution vendor for Frasers Hospitality and they have remained competitive, even in times of a pandemic, with new and relevant feature developments for their Digital Concierge. With the help of Vouch, our serviced apartments and hotels continue to serve guests at the high standards, even with reduced manpower. The properties we’ve implemented Vouch in have experienced high productivity savings, and we intend to continue implementing them across the rest of our properties.”

Pan Pacific Singapore

Edeline Tiong, Director of Operations

“Vouch’s solution helps us reduce the time spent on manually collecting health declarations and temperature checks, leaving more time for the team to create something more personalized for the guests on special occasions. We are thankful to have the time savings to do something more meaningful for our guests and they are very appreciative of these heartfelt efforts.”

InterContinental Singapore Robertson Quay

Ankit Airon, Hotel Manager

“Initially, our customers would place their orders on WhatsApp and when they have questions, changes and dietary requirements, they will go back and forth on WhatsApp with one of our team members. Vouch came back with a solution after 3 weeks of us briefing them exactly what we want so it has taken off a huge amount of work that was previously done manually. In terms of numbers, it has grown from 0% to 17% of our volume which came purely from Vouch’s solution and the 17% has grown to 22% in the following month.”

Anmon Bintan

Mellissa Seah, Brand Manager

“ANMON’s concept is geared towards the Digital Generation and Vouch Digital Concierge was a perfect fit. Guests can access information and request for anything 24/7 at their fingertips, and our hotel also uses Vouch as a platform to broadcast information or promotions to past and in-house guests. The Vouch team can customize the product according to your consumer needs. I highly recommend Vouch to any businesses looking to go digital!”

Fraser Suites Perth

Alexis Hvalgaard, General Manager

“Fraser Suites Perth embarked on a the trial with Vouch mid pandemic. As a result, whilst it is hard to measure an exact impact to our payroll due to a major shift in our market mix and dramatic changes to our operations, it has enabled us to maintain a high level of customer service with fewer staff contact points. During the pandemic, it has also given us the ability to remove collateral and print items in our rooms and this has increased the level of safety and comfort for our guests. The biggest impact has been the ability for guests to be able to order room service through the Digital Concierge, which allowed us to compete with other online food ordering apps. Overall, the experience for guests and team members alike has been positive and we hope to further expand features of the Digital Concierge post trial.”

Capri by Fraser, Changi City / Singapore

Mimi Phoon, Executive Assistant Manager

“Vouch’s digital concierge has effectively supported the Operations team at Capri by Fraser, Changi City. It has free up the call lines for enquiries and requests, allowing better management of guests’ feedback. The solution has enabled our staff to focus on delivering service excellence and improving the overall work efficiency. Calls are now converted into interactive conversations via the digital concierge, reducing the occurrence of unanswered calls during peak period. The digital concierge is user-friendly and ready to assist guests with enquires and requests 24/7. Guests can receive the answers that they need in the fastest way possible, improving the overall hotel experience.”

Holiday Inn Express Singapore Clarke Quay

Sabrina Lee, Assistant Marketing and Communications Manager

“The Vouch Team has been extremely flexible in time of need, and the team recommends the right product/services effectively. The dedicated Manager from Vouch is creative with great ideas to help streamline our processes with their solutions. With the Digital Concierge, we are able to focus on our green initiatives by going paperless, and elevate guest experiences by providing useful information targeted towards their travelling needs. You’re certainly in good hands with Vouch.”