Compendium & FAQs

Instant Responses that Save You Time

Allow your guests the convenience of retrieving answers to questions about your hotel instantly and efficiently, without having to ring the call centre. With an interactive interface, your guests will be spending more time consuming information from the Digital Concierge than a physical compendium.

Compendium & FAQs-min

Our Clients:

Our Clients:

Benefits

Instant Answers

Get answers instantly whenever your guests have questions about the hotel

Reduced Dropped Calls

Receive less low-impact calls and reduce chance of dropped calls.

High Use Rates

Approachable and easy to use interface that guides users through its different functionalities.

Flexible Modification

Modify, add or remove content to the Digital Concierge immediately at no extra cost.

Reduce Ecological Footprint

Remain sustainable and reduce carbon footprint by digitalising your communications.

PARKROYAL COLLECTION Marina Bay

Nadia, Front Office Manager

“Vouch has been a huge support in helping us manage operational workload with the creation of our Digital Concierge, IRIS. Since the FAQs are now easily accessible on IRIS, our call centre is receiving less calls pertaining to enquiries, and our dropped call rates are significantly reduced. IRIS is an intuitive platform that is easy to use and our guests are appreciative of this digital interaction provided to them for access at any time of the day.”

Commonly Asked Questions

Compendium & FAQs

You will be given access to our Vouch Client Portal where information on you  hotel will be drawn and displayed on the Digital Concierge. The access to our Portal is free and you will have the flexibility to add or amend your responses whenever necessary.

Yes! The Digital Concierge is as useful to domestic guests as it is for foreign-speaking international travellers. Understand your common guest profiles and Vouch can accomodate language availability for your top demographics.

At Vouch, we believe in signing up for modules that you would need. So yes, we can customise a Digital Concierge with services of your choice. The user experience will be equally good!

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