With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be?Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom. Since...

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a more important constant...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

A bot has beaten humans yet again!At the rate that bots are progressing, should humans be worried?Andy, the digital concierge for Andaz Singapore, has been awarded Hyatt International’s “CEO’s Award For Innovation” this year. The “CEO’s Award For Innovation” is awarded annually to a hotel...

Andaz Case StudyUPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!About AndazAndaz Singapore is a hotel under the Hyatt International group that is situated near Marina Bay...

Are you familiar with the Diffusion of Innovation Theory (DOI)?DOI explains how a particular idea, innovation, or product gains momentum and spread its influence through a population. It acts as a model for us to gauge which part of the product-innovation cycle we are at.Innovation...

At Vouch, enabling conversational commerce is our passion. By automating the selling process for online sellers on Facebook, time and energy is freed up for them to focus on other aspects of their core business instead of having to reply to customers all the time....

Vunch!We at Vouch eat lunch.But honestly, it’s lame to create a portmanteau to describe every lunch we have. That’s really vanilla.Not when we are using Vouch to order lunch for everyone in NUS Enterprise @Blk71! That’s the plan for this coming Monday, when we will...