Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology At the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premium fashion chains, and vibrant nightlife, connecting guests...

Stayfolio Introduces New Hotel Guest Platform with Vouch Stayfolio is a boutique accommodation solution provider that focuses on providing a peaceful stay in the picturesque suburban areas. Their properties have gained popularity among young, urban professional women in South Korea.Vouch provides the latest hospitality innovation that...

Crowne Plaza Bandung Spearheads Digitalisation with Vouch Crowne Plaza Bandung is a five-star IHG hotel in downtown Bandung, Indonesia that seeks new technologies to become more sustainable and efficient in its daily operationsVouch created the Digital Concierge Jaka, which is easy to use and requires minimal training for...

Enhanced Museum Experience Through Digitalisation Highlights Museums need to adapt to the pandemic by leveraging digital technologies to disseminate information to visitors safely and to engage visitors in innovative ways.Vouch’s Digital Guide is a digital solution that helps museums to not only deliver information to guests safely,...

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with Vouch Hotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen.Formerly known as...

Pan Pacific Singapore x Vouch Changing Times in Hospitality The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours...

Publico X Vouch A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down...

A bot has beaten humans yet again! At the rate that bots are progressing, should humans be worried? Andy, the digital concierge for Andaz Singapore, has been awarded Hyatt International’s “CEO’s Award For Innovation” this year. The “CEO’s Award For Innovation” is awarded annually to a hotel...

Andaz x Vouch Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it! Brand that Inspires Fresh Perspectives Andaz Singapore is a hotel under the Hyatt International group that...