PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with VouchHotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen.Formerly known as...

HighlightsWith a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage.The real issues the hotels faced were labour crunch for Housekeeping and a...

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a more important constant...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!   About Andaz Andaz Singapore is a hotel under the Hyatt International group that is situated near Marina...