HighlightsIn an attempt to revitalize travel-related industries, the European Union is relaxing travel restrictions, and travellers and business owners make plans for the summer travel season.However, hotels still face uncertainty brought by the pandemic as the tourism industry is not completely in the clear, and...

HighlightsHotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction.Hotel technology is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience. The Digital Concierge is the contactless, guest-centric...

HighlightsMany hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue.Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every month,...

Service: More Important Now Than Ever BeforeAt the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as a...

HighlightsWith a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage.The real issues the hotels faced were labour crunch for Housekeeping and a...

HighlightsTo ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow.One solution is improving staff efficiency through an automated self-service platform, powered through guests’ personal mobile devices, with no...

Launch our Facility Booking Platform in 3 days at just S$300/mth (and we are waiving all set-up fees!) After months of standstill resulting from the Covid-19 pandemic, hotels are now finally allowed to reopen, offering staycations to travel-starved locals. Faced with strong demand, some hotels were quick...

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom. Since...

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!   About Andaz Andaz Singapore is a hotel under the Hyatt International group that is situated near Marina...

Are you familiar with the Diffusion of Innovation Theory (DOI)? DOI explains how a particular idea, innovation, or product gains momentum and spread its influence through a population. It acts as a model for us to gauge which part of the product-innovation cycle we are at. Innovation...