HighlightsWith a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage.The real issues the hotels faced were labour crunch for Housekeeping and a...

HighlightsTo ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow.One solution is improving staff efficiency through an automated self-service platform, powered through guests’ personal mobile devices, with no...

Launch our Facility Booking Platform in 3 days at just S$300/mth (and we are waiving all set-up fees!) After months of standstill resulting from the Covid-19 pandemic, hotels are now finally allowed to reopen, offering staycations to travel-starved locals. Faced with strong demand, some hotels were quick...

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom. Since...

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a more important constant...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

A bot has beaten humans yet again! At the rate that bots are progressing, should humans be worried? Andy, the digital concierge for Andaz Singapore, has been awarded Hyatt International’s “CEO’s Award For Innovation” this year. The “CEO’s Award For Innovation” is awarded annually to a hotel...

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!   About Andaz Andaz Singapore is a hotel under the Hyatt International group that is situated near Marina...

Are you familiar with the Diffusion of Innovation Theory (DOI)? DOI explains how a particular idea, innovation, or product gains momentum and spread its influence through a population. It acts as a model for us to gauge which part of the product-innovation cycle we are at. Innovation...