Winners of the "Best Business Innovation" Award Category at the Singapore Tourism Awards 2019

Park Royal Demo

Digital Concierge

Your key to

Find out more by chatting with our bot or scheduling a meeting with us!

Use our digital concierge to help you elevate guest experience and save costs.

Multi-language support

Having trouble communicating with non-English speaking guests? Let us help!

Artificial Intelligence

Powered by A.I. to handle more than 80% of guest queries at any time of the day, 24/7, with no delay.

Insightful Analysis

Learn what guests are looking for. Receive organised data to act on these insights effectively.

Swift, 24/7 Responses

Guests don't want to search around your FAQ page. Let them ask and receive instant answers, anytime so they can make their booking immediately.

Integrated into your backend

We integrate into popular systems like HotSOS and Opera, meaning all your data is synced in one place.

Automated Contact

Our chatbots can contact your guests automatically, at a frequency you define. Keep them coming back for more!

One concierge,
multiple platforms

Engage your guests instantly on their favourite chat apps.

Available on:

Website
Facebook Messenger
Line
Telegram

Real Results

Andaz Singapore
1 %
of online queries automatically answered
1 %
drop in front desk load
1 %
reduction in call centre volume

Instant Responses

Information on your hotel's facilities are accessible within the chatbot. These instant responses result in higher conversion rate for all customer types—hotel guests, wedding organisers, convention organisers, as the booking engine can also be opened within the chatbot.

Integrated Systems

Works well with your current systems so all your data is available in one place.

Streamlined Housekeeping System

Our integrated system streamlines the housekeeping process. Customer's housekeeping requests can be conveyed directly to housekeeping staff instead of through a telephone operator.

Join the Revolution

Our ever growing list of happy customers

Andaz Singapore
Cathay Organisation
LKY School of Public Policy
NLB

Supported by:

FBStart
IMDA
NTUintive
NUS Enterprise

As seen on:

Pricing

Basic Package

  • Digital concierge on Facebook Messenger & Web
  • 24/7 instant answers to FAQs and basic hotel info
  • Nearby recommendations (up to 10)
  • Google map integration to attractions (up to 10)
  • Room reservations - link to booking page
  • Max. 2 info updates per month
  • 2 account tiers: Admin & Copy editor
  • Access to data analytics dashboard

One-time setup fee of

SGD $5,000

and

SGD $ 3,000*/Year

*For properties with < 400 keys

+

Add-ons

ALL ADD-ONS INCLUDE (on top of basic package)

  • Access on all platforms, incl. Chat apps (Line, Telegram, WeChat etc.)
  • Customisation of personality and tone
  • Weekly report and data summary
  • Max. 10 info updates per month
  • Staff training
  • Access to live chat and escalation interface
  • Alerts for urgent cases (via email, SMS or Slack)
  • Micro-surveys
  • Proactive assistance
  • Integration with HotSOS (additional charges may apply)
  • Active lead generation and follow-up
  • Broadcast function
  • Social bot for Facebook
  • Upsell loyalty program
  • Integrated payment system (Stripe)
  • Unlimited recommendations and directions
  • Personalised recommendations
  • Itinerary planning
  • Events

Each Add-on has one-time setup of

SGD $ 5,000

and

SGD $ 10

per key annually

Premium Package

  • Basic package and ALL add-ons
  • Voice-to-text capabilities
  • Priority access to new features
  • Mandarin, Bahasa Indonesia and Japanese Support

One-time setup fee of

SGD $20,000

and

SGD $ 20*

per key annually

*For properties with > 400 keys

Interested in getting a digital concierge for your property?

Or leave us your business email and we’ll get back to you